Last updated: September 2026
Order handling time
Orders are prepared and shipped within 5 business days of order confirmation. Orders placed on weekends or holidays begin processing the next business day. If we expect an order to take longer than 5 business days to ship, we will email you with an updated estimate, and you may cancel for a full refund at any time before your order ships.
Where we ship
We ship within the United States and internationally.
Domestic shipping
Orders within the United States ship through Easyship, which selects the carrier offering the best combination of rate and delivery time for your destination. Domestic carriers include USPS, UPS, and FedEx. After shipment, domestic delivery typically takes 3 to 7 business days.
International shipping
International orders ship primarily through DHL. We may use an alternate international carrier where DHL does not serve a destination, or where another carrier offers materially better service or rates for your order. After shipment, international delivery typically takes 7 to 21 business days depending on destination and customs processing.
Total delivery estimate
Most domestic orders arrive within 6 to 12 business days of being placed. Most international orders arrive within 10 to 26 business days of being placed. These are estimates, not guarantees, and can be affected by carrier delays, customs, weather, and holidays.
Customs, duties, and import taxes
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country. These charges are set by your government, are not included in the price you pay us, and are not shipping charges. We cannot calculate them in advance and we cannot refund them. If a package is refused or abandoned because of unpaid duties, any refund will be reduced by our outbound shipping cost and by any return or disposal charges we incur.
Customs delays
Once a package enters customs in the destination country, its release is outside our control and outside the carrier’s control. Customs holds can add days or occasionally weeks to delivery. We will help you track and resolve a held package, but we cannot expedite a customs review.
Shipping charges
Shipping cost is calculated at checkout based on your destination, order weight, and carrier rates, and is displayed before you submit payment.
Tracking
When your order ships, we email a tracking number to the address on your order. If you have not received tracking within 7 business days of ordering, contact us at info@pegasusproducts.com.
Where orders ship from
Orders ship from our facility in Oxnard, California.
Address accuracy
Please double check your shipping address at checkout, including any apartment, unit, or postal code details. We are not responsible for orders delivered to an address entered incorrectly, though we will do what we can to help locate a package. Reshipment to a corrected address may require additional shipping charges.
Lost or undelivered packages
If tracking shows your order as delivered but you do not have it, contact us within 14 days. We will open an investigation with the carrier and work with you until it is resolved. For international orders, please allow the full delivery estimate to pass before reporting a package as lost, since international tracking often updates slowly.
Delays
If we expect a delay beyond the times stated above, we will email you with an updated estimate. You may cancel for a full refund at any point before your order ships.
Questions
Email info@pegasusproducts.com or call 866-527-6104, Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Including your order number gets you a faster answer.